FAQ's

It is suggested that every 1-3 years, you have your Persian & Oriental Rugs Professionally Cleaned. Perhaps more if there are emergency spills or pet accidents, or an insect infestation. If any stain or pet accident is left for too long on your rug this could cause even further damage to your rugs. Also, pet urine and food stains and spills are a big attraction for moths and other insects. At Rug District we've been washing rugs from every corner of the world since 1959. By having your Oriental Rugs hand washed with our expert service you ensure that your rug will stay in its peak condition for many years to come.

How long does it take to have my area rugs cleaned?

What types of rugs do you clean?

I have pets and my area rug smells, can you help?

I'm moving can my rug be delivered to my new address?

Is it risky to have my expensive Oriental Rug cleaned?

Can you appraise my Persian and Oriental Rugs?

Can my Oriental Rug be restored?

Don't cry over spilled milk or red wine! A few things you could do immediately are to try and blot the stain with a cotton cloth or heavy duty paper towels, do not rub, just try and lift as much liquid as you can. If there still remains a mark from the wine you could try adding some tepid water to a cloth and blotting some more. There is also a method using table salt. Pour a generous amount of table salt on the affected area, let it dry for a few hours. This will help to absorb any leftover wine. The salt will look sort of brittle and clumpy, then you need to dry it well and vacuum up the salt. However, the best thing you can do is to call the experts at Rug District. Even if you try these methods your best choice is to call Rug District and have your rug professionally cleaned. A stain like red wine, if left to sit could cause extensive damage to your Oriental Rug.

A handmade Oriental Rug or Persian Rug should last you a lifetime. A high quality, a handmade rug will offer you both durability and beauty. With proper care and maintenance, such as regular cleanings, and tending to repairs. You'll be able to proudly pass your  Oriental Rug onto future generations.

The fringe on a rug is part of the foundation. It's also a good indicator that your rug is authentic. Some people prefer a rug without any fringe, and some of us love it. If your fringe is too long for your liking we can have it trimmed for you, or it can be removed completely. If the fringe on your rug is an added on element and needs to be removed or fixed, we do that as well. Sometimes the fringe on a rug can suffer the most damage from heavy traffic, staining, or improper vacuuming. Often times people have them replaced. For any and all fringe needs, Rug District has you covered!

Knots per square inch are a common measurement in rugs used to determine how the rug was woven. These knots are measured by counting each knot across the back of a rug, both horizontally and vertically. Then these numbers are multiplied according to the size of the rug. You could compare the knots on a rug to the pixels on a TV or a computer screen. The more pixels the screen has, the more clear the picture. Just like a rug, the more knots on a rug the more clear and sharp the designs look. However, this is "knot" the most important thing in determining the value of a rug. There are many rugs with a lower knot count that are just as great and beautiful than those with a higher knot count.

A pile on a rug refers to the height of the wool on your rug. A high pile rug means that the fibres are taller and looser, a low pile means they are shorter and sometimes denser. A high pile rug does not mean it's better, as a higher pile rug can have some nasty run-ins with vacuums and their beater bars! But a high pile rug is generally better for higher traffic areas. Low pile or high, we'll gladly clean your rug!

Yes, pets and Oriental rugs can very happily live together. When you have any pets, of course, you usually need to vacuum your rugs a lot more frequently. But if you want both it's a small price to pay! Of course, if accidents happen it's also best to get to them as soon as possible. As any urine smells can linger deep into the rug's pile even if you think it's all gone. Also, any leftover scent of urine can entice pets to go there again! The smell of urine can also be an invitation to moths and other insects. The best thing to do if your cat or dog has an accident on your Oriental rug is too get as much off as you can with a cloth and plain water. Never use any bleach sprays or other harsh chemicals on your rug. This can cause even bigger problems! Give us a call at Rug District! We also offer a deodorizing service for your rugs so you don't have to worry about any scent that might be left.

If you don't rotate your rug and keep it out of the direct sunlight, yes this is a very real possibility. It's always a good idea not to expose your rug to direct sunlight as over time this will affect the colours. Also having a window covering, a sheer curtain or blinds can also help in this matter. The sun's UV rays are not only harmful to our skin but can do some terrible damage to your Persian & Oriental rugs. Natural dyes on a rug will typically fade after many years of use but this is to be expected and in the rug business it's called abrash. The abrash happens because the hand dyed, hand spun wool may not have had all the dye equally distributed, or some sections may have taken better than others. The abrash is actually beautiful on a rug and just adds more depth to your rug. If your rug is not made with natural dyes the colours will actually fade and change much faster, giving your rug a completely different look. But if it's an authentic Oriental rug made with all natural dyes this will always fair better.

Is a rug pad really necessary?

Can I put my Silk Oriental rug on the floor?

We would recommend that a silk rug not be placed on the floor. Because of its delicate nature, a silk rug is much more suited as a wall hanging, or can be draped across a table, or a piece of furniture. A silk rug although beautiful will not hold up on floors like a wool rug.

What is abrash?

Will my wool Oriental Rug resist soil?

What is meant by "the light side" and the "dark side" of my rug?

I just inherited an Oriental Rug that I can't use, will you help me to sell it?

How long will it take to have my Oriental Rug washed?

Should I steam clean my Persian or Oriental Rug?